Loving how comfortable, informative and patient Hannah and Sarah were today, with helping me choose a special gift for a loved one. Definitely will come back and hoping to see more associates as kind as these were
Lovely diamond associate named Sarah at the Romford branch approached us with professionalism and a clear knowledge on diamonds and Beaverbrooks as a company. A true asset to the store and pleasure to be served by.
A nice, polite and friendly lady member of staff helped us with a purchase for our Son. Due to current guidelines it took slightly longer for the whole process but it was worth it. The gift bag was tied nicely. Would definitely purchase from here again.
Easily some of the most patronising and disrespectful customer service I’ve received in any store. After bringing in my brand new TAG Carrera5 watch with warranty card for a simple link removable (as advised to do so by a colleague on a previous day of enquiry). I was initially told I could not adjust my strap as I had not purchased the watch from thier store, this was rectified before then being subjected to a very uncomfortable line of questioning having to answer some questions multiple times as if the store assistant did not believe me. Before I was then informed she would have to confirm my warranty card had been activated (I’ve purchased several luxury watches and this has never been the case). In the end I grew frustrated before taking my watch and leaving. I’d rather deal with the flagship TAG store and not these ADs
